Description
Approves appropriate workout strategies to facilitate recovery of potential non-credit and credit liability pre-charge off accounts. Determines most appropriate action and customer communication to effect recovery. Approves pay back agreements and acts as lead providing coaching and training to unit associates. Analyzes, researches or reviews policy or procedure issues; investigates compromised accounts and complex fraudulent transactions. Reviews and processes various reports related to risk control. Makes decisions regarding data, or transactions on customer accounts, escalating exceptions as appropriate. Tracks, reports and resolves cash shortages. Handles customer complaints, inquiries regarding fraudulent activity perpetrated against their account. Resolves other sensitive customer issues or inquiries.
Qualifications
Self motivated individual who can work independently but also within a team environment. Must be able to meet deadlines and manage high volume. Effectively handle multiple responsibilities. Strong written and oral communication skills. Excellent research skills. Excellent analytical and decision-making skills in order to take appropriate actions. Make sound business decisions. Must possess above average organizational skills and be able to work in a fast paced environment. Working knowledge of Boss, Fast, Word, Excel, Access, Internet and Lotus notes is preferred.
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