Description
Provides support for more complex problems escalated by Help Desk Staff related to all supported hardware, software, and network problems. Interacts with vendors and other systems support units to identify and resolve systems and client issues. Provides technical guidance to more junior Help Desk staff. Documents and tracks status of client inquiries and resolutions.
Provides telephone and desk-side support to end users in the corporate legal department regarding systems status, connectivity, network status, hardware/software support, and other information technology related issues. Interacts with vendors and other systems support units in the company to identify and resolve systems and client issues. Consults with supervisor and other more senior staff as needed. Escalates more complex problems to second level of support when solutions are unclear. Documents and tracks status and resolutions of client inquiries.
Qualifications
Required skills:
Applications/user support experience within a large firm with 3-5 years experience in IT or equivalent.
Desired skills:
Experience with support of Legal Department third-party vendor applications including DOCS Open, World Records, Team Connect, InMagic, Interwoven, etc. is desired. Position also includes general daily support of bank standard applications and hardware support for PC’s, laptops, scanners and handhelds. Additional responsibilities include UAT testing of enhancements and new product introductions. Must carry a BlackBerry. Position will be located in Calabasas, California. MCP, MOS XP/2000 desirable
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