Description
Banking Center Manager II is responsible for leading a team of sales and service professionals to meet and exceed sales goals and service targets. Responsible for managing a medium to large consumer banking center, or a couple of smaller centers (Transaction volumes for these centers generally require 5-20 total FTE). Directly work with customers to uncover and satisfy their financial needs. Ensure the operational excellence of the center and maintain the highest level of customer service. "Lead from the Lobby," by greeting customers, directing them to the appropriate areas of the center, and ensuring that the customers' needs are met. Observe banking center team in action "through the eyes of the customer." Supervise and coach teams on proper execution of key banking center "plays" while role modeling the desired behaviors. Sell to individual customers and manage overall aspects of running an efficient and productive banking center. Periodically communicate with consumer executives, review center performance assessments and update staff on business developments. Demonstrate Bank of America core values and exhibit Bank of America Spirit. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.Responsibilities:- Continually improve banking center performance, operational excellence and associate proficiency- Delight customers and exceed satisfaction goals- Create workforce stability by cultivating an engaged, spirited and well coached team.- Drive sales to meet and exceed sales targets
Qualifications
Required Skills: High School Diploma/GED; Within the last five years, must have minimum of one to three years of direct management or supervisory experience leading, motivating, and developing a team of five or more associates in a service-focused environment; One year or more of sales experience in a goal and/or commission-based environment; Ability to manage difficult situations with customers and provide clients with information, data, and advice; Develop client relationships and build and develop partnerships with customers, suppliers and colleagues; Plan, direct, and monitor sales activities; Coach and motivate front-line employees and conduct performance evaluations.
Desired Skills: Management, sales, and/or service experience in the following fields: banking/financial services, mortgage, retail, or hospitality; Ability to study market research and trends and achieve forecasts; Bilingual (fluent verbal and written) skills.
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