Description
Collections Account Manager I, II:
As a Bank of America Collections Account Manager, you would be responsible for assisting Bank of America Credit Card Customers who are experiencing financial stress. The Collections' mission statement is to protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan. By working with our customers, you can assist them in making the appropriate payment arrangements on their credit card account. The Collections Account Manager will contact customers who are already behind on their payments, or customers who are showing high risk behaviors in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their account. The Collections Account Manager will work with customers that are extremely behind on their payments to negotiate full balance repayment or settlement plans. As a Collections Account Manager you will work on an established list of accounts on an automated collections system and/or autodialing system. You are expected to delight the customer by developing their current financial situation showing compassion and offering solutions. Successful candidates exhibit the ability to work multiple schedules, have a strong work ethic and thrive in a dynamic work environment.
Available Schedule:
Monday - Friday 8am-5pm w/ 2 nights until 9pm and 2 Saturday mornings per month
Company:
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 38 million consumer and small business relationships with more than 5,800 retail banking offices, more than 16,700 ATMs and award-winning online banking with more than 14 million active users. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. Bank of America had over $74 billion in revenues and $21 billion in net income at December 31, 2006. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange. For more information, please go to www.bankofamerica.com
Card Services manages nearly $190 billion in consumer loans and is the largest credit card issuer in the United States with a significant presence in international markets. Headquartered in Wilmington, Delaware, Card Services has operations throughout the United States and in Canada, Ireland, Spain, and the United Kingdom. The business was formed from the early 2006 merger of Bank of America Card Services and MBNA and is the recognized leader in affinity marketing, or selling to people with a strong common interest. Card Services' products are endorsed by more than 5,000 organizations and financial institutions. We also sell our products through Bank of America's leading distribution network.
Qualifications
Required Skills (must have to be considered minimally qualified):
- High School diploma or equivalent
- Relevant work experience to include Customer Service
- Effective and professional phone communication skills for internal/external customers
- Ability to deliver superior customer service communication through problem resolution, sales, servicing and negotiation techniques
- Ability to handle and resolve customer inquiries/issues in a high call volume environment
- Basic computer skills
- Ability to be flexible with consistent positive attitude and desire to do the right thing for the customer
- Excellent interpersonal skills and strong work ethic
Desired Skills:
- One year of customer facing experience
- Call center/Collections experience
|
|
