Description
Company Overview: Throughout Bank of America's history, we have held one purpose - to help everyone we work with realize their dreams. In fulfilling this purpose, a constant theme in our work has been "opportunity." We create opportunities for customers to buy a home, to attend college, or to retire with security. We create opportunities for businesses to grow. We create opportunities for all of us to build stronger communities in which to live and work. We also create opportunities for our associates to fulfill their personal and professional potential. In pursuing these opportunities, we fulfill our vision for Bank of America. We strive to offer the most convenient banking network for our retail customers coast-to-coast; build our global capital markets platform to better serve our corporate clients; leverage information and market knowledge to innovate for customers and clients; integrate our operations and businesses to create value for customers and shareholders; and deliver the highest standard of service quality to consumers, businesses and institutions of all sizes. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. The company serves clients in 175 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 80 percent of the Global Fortune 500. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange. Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. Candidates must possess the right to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.
Corporate Culture: Our vision is "to be the world's most admired company and provide opportunities for our clients." This is central to our journey to build a great brand. Our core values are doing the right thing, trusting and teamwork, inclusive meritocracy, winning, and leadership. These are traits we want to encourage and nourish in each other - and the collective strengths we want our clients, customers, and communities to experience.
Card Services Overview: Bank of America Card Services division manages nearly $190 billion in consumer loans and is the largest credit card issuer in the United States with a significant presence in international markets. Headquartered in Wilmington, Delaware, Card Services has operations throughout the United States and in Canada, Ireland, Spain, and the United Kingdom. The business was formed from the early 2006 merger of Bank of America Card Services and MBNA and is the recognized leader in affinity marketing, or selling to people with a strong common interest.
Customer Service Associate: Our Bank of America Customer Service Associates strive to delight our customers in every customer interaction by assisting customers on the phone, or through correspondence (faxes and emails), with questions or issues regarding their credit card accounts. Customer Service Associates are also required to market and sell multiple Bank products. You must have the ability to optimize sales opportunities, while taking into consideration the customer's satisfaction and needs. While customer calls are mostly routine, our Associates must have the ability to know when to deviate from standard procedures and scripts to find an appropriate resolution for the customer. You must also have the ability to use a computerized system for performing customer transactions, gathering and researching information, and resolving customer issues.
Qualifications
Required Skills:
- Excellent oral and written communication skills
- Ability to work effectively in a multi-task, high-volume environment
- Self-motivated and results-oriented
- Excellent organizational skills
Desired Skills:
- Knowledge of credit card terms and conditions
- Six months prior Customer service experience
- Sales experience
- College degree
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