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Banking Center Channel/Consumer Banking. Explore a career with the Bank of Opportunity.

Video transcript

>>Anthony Diaz, Banking Center Manager: My name is Anthony Diaz.
I'm a Banking Center Manager for Bank of America in Mount Kisco, New York.
My typical day starts with basically getting my team connected in the morning and focused for the day's goals. We establish a goal in the morning to see what we're going to accomplish, and we talk about the success and we celebrate together in the morning to get the team revved up for the day.
After that, after we open the doors, we immediately go to the floor to greet and meet my customers, welcome them to Bank of America.
I'm more like the traffic director in my banking center when people approach the center or whether they come in to cash a check or apply for a loan, I'm there so they know exactly where they need to go and not feeling confused when they come to my center.
When I joined the company, I always wanted to become a homeowner.
I didn't have a house.
I had a family with a little child, and I never thought that dream would come true.
With the Associate Homeownership Program, Bank of America made it possible for me.
It's not just about the money.
It's about the company and what they're willing to do and what they do to really invest in their associates.
When I look for new associates to come and join the company, I don't look for experience.
A lot of people get hung up in the idea that you must have banking experience.
I look for passion and attitude.
If the associate has the passion and the right attitude to come and work at Bank of America, that associate is willing to work with the public and slowly think about the customer and slowly think about making that emotional connection, not only with your coworkers with the customers, I think that's sufficient enough for me to say this person is going to be a great associate.
All the other banking transactions, we can teach that and we have a sufficient amount of training to help the associate to get through that process.

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To serve a customer base of more than 53 million consumer and small business clients effectively, we must maintain a network of dedicated individuals who listen to our customers, build strong relationships and implement strategies to help our clients exceed their financial goals. Banking center associates are often the first point of contact for our customers and clients; therefore, that first encounter is critical to building and maintaining lasting relationships.

Frequently Asked Questions

What are some ways Bank of America invests in their associates?

Bank of America provides comprehensive training programs and on-going learning opportunities. We also believe in rewarding, recognizing and fostering a pay for performance culture. Our associates also enjoy being the recipients of a broad array of benefits, including tuition reimbursement which is an investment into your personal and professional growth.

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What does the career path from Consumer to other channels look like?

Because Bank of America is a pay-for-performance company, the sky's the limit when it comes to growth! If you have sustained and proven performance, there are many opportunities available in different lines of business. In addition to growing within the Consumer channel, Bank of America has many departments in-house, such as Human Resources, Marketing, Legal and Finance.

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How does Bank of America rank amongst its competition?

With the largest retail footprint in the nation, Bank of America is a leader in the financial industry. We have over 5,700 banking centers, over 17,000 ATMs, and over 195,000 associates. In addition we are the leader in online banking. Also, Bank of America has been repeatedly named as one of the "50 Best Companies for Minorities" by Fortune magazine.

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How do Bank of America and our associates contribute to our communities?

Bank of America is committed to giving back to communities. Team Bank of America is an internal group that leads the way with community events and programs. All associates are welcomed and encouraged to get involved with Team Bank of America activities. In addition, our Bank of America Foundation makes sizable financial contributions to enrich our communities.

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Banking Center Channel/Consumer Banking

Video transcript

Guided Job Search

Frequently Asked Questions

New Opportunities