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Explore a career with the Bank of Opportunity.

Non-Banking Center Channel/Customer Care

Video transcript

>>Jonathan Fairbrother, Customer Service Team Manager: My name is Jonathan Fairbrother.
I'm a Deposit Contact Service Team Manager in East Providence, Rhode Island.
I represent the Global Consumer and Small Business Banking line of business.
I've been with Bank of America just about two years now.
Some benefits that Bank of America offers to all associates are not only worldclass health benefits with dental and eye as well as medical, but we also have the ability to be in a 401(k), a pension plan.
An additional benefit that we offer to prospective associates is the idea of tuition reimbursement.
As a former college student as well, I was able to take advantage of the tuition reimbursement and be able to work full time and go to school at night and have the bank assist me in paying for my classes.
As a new associate, it can be overwhelming as far as having to deal with our customers initially, but we do provide you a terrific training program within the company.
We make sure that you are ready for success before you even take a phone call.
We give you the classroom training where it's about 12 days worth of classroom training.
You're learning every bit of what you're going to apply on the phone, and then we offer you about five weeks worth of on-the-job training where you are learning and growing with a computer and a customer as well.
We provide support in the form On-The-Job Training Coaches, or also known as OJT Coaches.
We allow you the opportunity to come out onto the production floor and participate in pod visioning, where you sit with an associate that is currently exceeding expectations and assists you in your development and you actually take calls and you're able to develop your skills at that point and have the guidance on a one-on-one basis.


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Global Consumer & Small Business Banking contains six of the largest divisions within Bank of America. Our teams service approximately 53 million consumer households through checking, savings, credit and debit cards, home equity lending and mortgages. Helping a family acquire their first home, assisting someone with establishing credit, paying bills via mobile phone, providing a six-year-old with a savings account and funding a small business owner's dream - these are some of the opportunities we provide to our customers and to the thousands of Bank of America associates in our diverse groups.


Frequently Asked Questions

What are the benefits of working at Bank of America?

Outside of the normal medical, dental, vision, and 401k benefits, Bank of America offers various benefits to some or all associates that other companies do not. For example, one of the benefits we offer is the Associate Homeownership Program which offers associates a 5 year unsecured loan. We also offer Child Care Assistance, Discounts on Bank of America products and services and tuition reimbursement for undergraduate and graduate programs.

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How do I refer a friend for a position within Bank of America?

Bank of America receives a large amount of referrals from our top associates and we appreciate you thinking of a friend for a career opportunity with us. You can refer a friend online by visiting the main job search page, and clicking on the link "Send this job to a friend".

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What is performance-based compensation?

Bank of America is committed to an environment where current individual performance is the key consideration in defining total compensation.
Associates' pay is based on competitive market pay data and a robust performance management process. Managers have tools for assessing performance and pay. At Bank of America, top performers are compensated most aggressively for the role they are performing.

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In such a large company, how do I know I could fulfill my career aspirations?

For those prepared to drive their professional development, Bank of America provides the processes, tools and culture to help you reach your fullest potential. Just look at our leaders; Ken Lewis started out as a Credit Analyst and has risen to the rank of CEO. Those who take responsibility for their own advancement are supported by the personal attention you might expect to find in a small company. At the same time, they find the resources and commitment that are available only in large world-class organizations. We put as much emphasis on this investment as we would on any other business investment we make.

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