Global Technology & Operations
Video transcript
>>Shawn Saulsberry, Governance and Operations: My name is Shawn Saulsberry.
I am a service delivery consultant.
I work in a corporate staff, Business Technology Group responsible for Human Resources Technology, and I've been with the Bank of America for about three and a half years.
I typically begin my day with looking at my calendar, organizing all of my meetings, preparing for technical calls.
That's a big part of my day. I spend most of the day dealing with vendors or dealing with customers over the phone talking about our technology solutions and where the best fits are.
We work with a ton of web technology.
I've done a lot of work with vendors and their technology.
So anything you can imagine a technology company using, we use it here at the bank.
So from Java to, you know, all of the C Plus Plus applications, all of the web development tools, video tools, we use them here.
I like the fact that in my particular world as a consultant, I can basically be an entrepreneur.
So my management allows me to kind of work with my business partners and fulfill their needs.
I'm not micromanaged.
I'm able to be a free thinker and present new ideas to the business partner as well as to my technology partners.
So I think that's the best part of what I do.
Just sort of being an entrepreneur within a big company like the Bank of America.
Someone described it to me as a company of companies, and I like that concept.
Because the fact is, although the bank is big, there is so much opportunity here.
I can move from department to department.
Of course, depending on my great performance in my current role, I can basically go anywhere that I want to and leverage technology in any part of the business.
So that's very exciting to me.
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Guided Job Search
At Bank of America, we believe that the right people form the critical cornerstone of our foundation for growth. With thousands of technologists working from across the corners of the globe, we are focused on providing innovative and creative technology solutions, leading to literally billions of opportunities to "touch" our customers every month. Building a world-class, global workforce is critical to our priorities and we have many exciting opportunities to take your career higher part of our commitment to being the employer of choice.
Bank of America Technology associates build and maintain a world-class data network linking more than 6,100+ retail banking offices, nearly 18,500 ATMs and the nation's leading online banking and bill pay service. The team also runs multiple data centers while providing support for tens of thousands of desktops throughout the corporation.
The technological superiority of our systems is as important as the quality of the services and products we offer. A highly experienced team, leading-edge initiatives, visible products and our commitment to training add up to an environment of unparalleled opportunity for dedicated technical professionals.
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Frequently Asked Questions
What role does technology and innovation play in new product development?
Bank of America is committed to innovation, it's an essential part of our growth strategy. Whether we're leading the way in making online banking more secure and worry-free or creating programs to attract and retain diverse customers, innovation is simply key to our efforts. The bank currently has 52 patents, including the bank's mini card, as well as an additional 100 patents currently filed. Among our recent innovations are:
"SiteKey", which is a two-step sign-in process that protects online customers from identity theft and fraud. This was named one of the best innovative products by Business Week magazine.
"Keep the Change" is an industry first, offering an easy way to save in the form of an "electronic change jar."
Telephones and phone systems across the company are being changed to Voice over Internet Protocol (VoIP) technology.
"My Work" is a program that promotes flexible work options.
We are also the recognized leader in adopting "imaging" technology, which lets us clear checks and other payment items more efficiently. We are the one of largest image exchange processors in the U.S.
We are constantly innovating to give customers and clients opportunities to do their business with us in the most convenient ways possible.
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What types of technical career paths and opportunities exist at Bank of America?
Bank of America offers associates many opportunities to grow and to develop in their careers. We provide access to several professional organizations externally and internally to support associates in their career path and personal development. Each path offers associates the opportunity to grow and progress in a purely technical position as well as the opportunity to transition into management or other parallel paths. Several technology specific career paths include application programming, database administration, system security and trading support.
The bank has an associate learning portal that provides access to career paths, planning tools, leadership models, and success profiles for each role. There are literally thousands of courses on various topics.
"The U" is an online University dedicated to technology associates. It provides an all-inclusive development headquarters that provides several tools and resources with formal development programs to help improve and build the skills needed to further our associate's careers.
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How do you see globalization in the people, projects and business you deal with on a daily basis?
Bank of America has offices in more than 20 countries and our associates represent a world-class, diverse, and global talent pool. Our technology teams provide innovative, cutting-edge technology to help business partners know their customers and clients, respond to their needs, and manage relationships. We serve multinational corporations, local businesses, financial institutions and government agencies. We have teams across the U.S., Canada, Asia, Europe, Latin America, the Middle East and Africa.
We depend on our teams to accomplish their projects in person or virtually. An associate may find themselves being a member of a team working with other associates in different cities, across the country, and even around the world on a daily basis.
As a global organization the bank's technology and architecture is highly integrated. This enables technical associates to work with other technicians, business analysts, project members, and business partners around the world. The company has been recognized for its commitment to associates and diversity, by being honored by: DiversityInc, Black Enterprise, and Hispanic Trends.
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New Opportunities
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